Michael Gourlay

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aged care elder advocacy advocacy services elder rights aged care services support for older people quality care elder abuse prevention home care packages volunteer visitor program education sessions community connections information resources aged care options complaints assistance safety & quality standards cultural sensitivity in care independent support emotional support empowerment of seniors access to care services social support programs toll-free advocacy line confidential support individualized care plans community education elder rights advocacy nacap residential care advocacy quality of care individual rights compassionate care resolving care issues self-advocacy toolkit professional advocacy training & support for volunteers intergenerational connections community visitor scheme charter of aged care rights residential care rights advocacy network family support gaining access to services ensuring dignity & respect age-friendly services supporting independence effective communication caring for elderly elderly well-being helping families navigate aged care